Policies

Postage and Packaging

We will post your order within 1-2 working days.

We send all UK orders by First Class Royal Mail. Our delivery charge is included in the price.

We send all orders from outside the UK but we can not guarantee time of delivery. If you require an item urgently then please contact us to arrange special delivery.

Returns

We aim for complete customer satisfaction. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

LEGAL NOTICE

Terms and Conditions of Use

Please carefully read the following terms and conditions (“Terms”) governing your use of this website (the “Site”). Use of this Site constitutes your agreement to be bound by and to act in accordance with these Terms. Orchid Classics reserves the right to change the Terms at anytime. Any such changes will be posted on this Site and you agree to be bound by such changes.

Ownership Rights

Orchid Classics own all rights, title and interest in and to this website.

Use of Site Materials

Orchid Classics owns all copyrights for all material on this site or has a valid right from a third party to use the material on this website. Orchid Classics also owns all trademarks, service marks, trade names and logos used on or in connection with this website.

No part of this website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way for commercial purposes. This prohibition also includes framing any content from this site on another site, as well as unauthorized linking.

Any modification or use of the materials from this site for any purpose not explicitly permitted is a violation of Orchid Classics’s copyright and other proprietary rights. Use of material from this site without Orchid Classics prior written consent is strictly prohibited.

There may be third party sites which link to this site. Orchid Classics does not endorse any such site or the goods or services offered on such site. Orchid Classics disclaims all responsibility for the accuracy of any of the information provided on such site and any goods or services provided or purchased from such site. Orchid Classics shall not be held liable or responsible for the content of any sites which link to this site.

Agreement to Terms

Your use of this site constitutes your agreement to be bound by and to act in accordance with these Terms of Use.

Accuracy of Information

Orchid Classics takes all possible steps to ensure the accuracy and timeliness of the information included on this site. However, information provided is subject to change at any time without prior notice. Accordingly, Orchid Classics cannot absolutely guarantee the accuracy, completeness or timeliness of the information provided on this site.

Other

This site is for informational and entertainment purposes only.

No Waiver

The failure on the part of Orchid Classics to enforce any part of these Terms of Use shall not constitute a waiver of any of Orchid Classics rights hereunder for past or future actions.

Modifications

Orchid Classics reserves the right to change the Terms of Use at any time. Any such changes will be posted on this site.

Privacy Policy

Orchid Classics recognizes the importance of protecting the privacy of all visitors to the Orchid Classics website. The following explains how we handle information that we learn about you when you visit our site.

Personally Identifiable Information

Personally identifiable information, including names, addresses, e-mails and the like, is collected on this website only when it is voluntarily provided by a visitor to our site. Orchid Classics shall not knowingly provide your name, address and e-mail to any third party without your prior consent unless ordered to do so by a court or other governmental agency.

Collecting Data

The Orchid Classics website may deposit “cookies” in a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site. Cookies make it easier for you by saving your preferences while you are at our site. We never save passwords, credit card information or other personal identifiable information in cookies.
Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Information Removal

If you prefer not to receive information from us, please send us an e-mail at info@orchidclassics.com Please include your name and e-mail address and any message.

Additional Information

Transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third parties not under the control of Orchid Classics may be able to access or intercept transmissions or private communications without Orchid Classics permission or knowledge. Orchid Classics takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.

Orchid Classics shall not, under any circumstances, including but not limited to negligence, be liable for any special, incidental or consequential damages that result from the disclosure or use of the information or materials on this site.

Orchid Classics reserves the right to change this Privacy Policy at any time. Any such changes shall be posted on this site.

By using this site, you signify your understanding and agreement to comply with the entire privacy policy.